BRAND RECOGNITION
‘A COMPANY IS NOT DEFINED BY NAME, STATUTE OR PRODUCT THAT IT DOES, IT IS DEFINED BY ITS MISSION’ – Peter Drucker ‘A COMPANY IS NOT DEFINED BY NAME, STATUTE OR PRODUCT THAT IT DOES, IT IS DEFINED BY ITS MISSION’ – Peter Drucker
Read MoreCustomer service week Quote…….see below
As part of the leadership team, it is essential to adopt a culture of incessantly reviewing the match between the company culture and the operating environment. Customer satisfaction and employee satisfaction survey when done within the same year is a quick barometer of whether the present organizational culture supports customer expectations….By Jotham Gichuhi A&J Global […]
Read MoreCONFIGURING A LEARNING ORGANIZATION ….see below
Argyris (1992) suggested that organizational learning occurs under two conditions: first, when an organization achieves what is intended and, second, when a mismatch between intentions and outcomes is identified and corrected. He distinguished between single-loop and double-loop learning. These two types of learning have been described as adaptive or generative learning. Argyris (1992) suggested that […]
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